File extension conversion
Our platform currently supports 2 specific file formats: MP4 for videos and JPG for images. If your media file is of a different type, it will need to be converted. There are various online and free converters available for this purpose. For demonstration, we will use the site https://convertio.co/pt/
To start the conversion, go to https://convertio.co/pt/, upload the file, and then select the output type in the "To" field (MP4 for videos or JPG for images). After that, click "Convert" and wait until the new file is available for download.
Video Standardization
Due to the various configurations that make up a video file (FPS, BitRate, Codec, etc.), it is common for some players to be unable to display certain media. This issue is particularly prevalent with more sensitive equipment such as Android Boxes and Raspberry Pis, and is less noticeable on Windows computers.
To reduce such incidents, we recommend applying a standard configuration to all videos before uploading. This configuration can be used in any video editor. If you do not have one, we suggest using the following free online option: https://www.video2edit.com/convert-from-video.
The suggested configuration follows these parameters:
FPS: 30
BitRate: 1.500kbps
Maximum resolution 1360x768
Codec: H.264